Privacy Policy

Last Updated: 07 Dec 2025

1. Introduction

Expert Finishers (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services (such as tiling, waterproofing, and bathroom/laundry renovations) or using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that is reasonably necessary for us to provide our renovation and tiling services to you. The types of information we may collect include:

  • Identity Data: Name, title, and signature.
  • Contact Data: Delivery/site address (for inspections and works), billing address, email address, and telephone numbers.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us (e.g., quote acceptance, invoices).
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and location data when you interact with our website (see “Cookies” below).
  • Profile Data: Your interests, preferences, and feedback regarding our renovation designs or services.

3. How We Collect Information

We collect information through various means, including:

  • Direct interactions: When you fill out a “Contact Us” or “Request a Quote” form, subscribe to our newsletter, or speak with us in person or over the phone.
  • Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions via cookies and logs.
  • Third parties: We may receive analytics data from providers such as Google Analytics.

4. Purpose of Collection

We collect and use your personal information for the following purposes:

  • Service Delivery: To conduct on-site assessments, provide quotes, and perform renovation, tiling, and waterproofing works.
  • Communication: To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • Marketing: To send you our newsletter or information about our services (only where you have opted in or where permitted by law). You may opt out of this at any time.
  • Compliance: To comply with legal or regulatory obligations (e.g., tax reporting, record keeping).
  • Site Safety: To ensure the safety of our staff and your property during on-site works.

5. Disclosure of Personal Information

We may share your personal information with the following parties for the purposes set out in this policy:

  • Subcontractors & Trades: Licensed tradespeople (e.g., plumbers, electricians) who assist in completing your renovation projects.
  • Service Providers: IT and system administration services, professional advisers (lawyers, auditors), and payment processors.
  • Legal Authorities: Regulatory bodies or law enforcement if required by law.

We do not sell your personal information to third parties. If we transfer data overseas (e.g., to cloud storage providers), we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles.

6. Digital Policy & Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

  • Analytics: We use tools to track website traffic and user behavior. This data is aggregated and does not personally identify you.
  • Opt-out: You can set your browser to refuse all or some browser cookies. If you disable cookies, some parts of this website may become inaccessible or not function properly.

7. Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

8. Access and Correction

Under the Privacy Act, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To exercise these rights, please contact us at the details below. We may need to verify your identity before processing your request.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us immediately. We take privacy complaints seriously and will respond to your complaint within a reasonable timeframe (usually 30 days).

If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Details

For any questions regarding this Privacy Policy or our privacy practices, please contact:

Expert Finishers

  • Email: info@expertfinishers.com.au
  • Phone: +61 470 483 402
  • Address: 3 Addlington Ct, Narre Warren South VIC 3805, Australia